Volunteer commitment: a study in the relationship between personal expectations and organizational goals
Ray, Charlene J.
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The purpose of this study was to examine one manifestation of an individual's group selection process--the relationship between what a group says about itself in its printed materials and what its members say about it--in order to develop a useful screening and evaluation tool. Six Boston area social agencies participated, each providing the names of 50 volunteers to whom questionnaires could be mailed and appropriate printed materials which could be analyzed. The research was based on previously developed, extensively tested categories which were then subdivided into Instrumentally- and Informally-oriented factors. Each subject was asked to indicate the importance of each factor on a graphic rating scale. These scores were ranked and a computer analysis was undertaken to compare volunteer profiles with organizational profiles developed from an evaluation of printed materials. Although the relationships used to develop the questionnaire were not supported statistically, the data do suggest that the form has the ability to isolate individuals with extremely positive or negative attitudes toward their agencies. The possibilities and potential of refined testing procedures and standardized profiles are discussed.
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