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dc.contributor.authorGuchait, Priyankoen_US
dc.contributor.authorMody, Makaranden_US
dc.contributor.authorAgarwal, Minuen_US
dc.contributor.authorDas, Prashanten_US
dc.contributor.authorKoslowsky, Kyleen_US
dc.contributor.authorLanz, Leora Halpernen_US
dc.contributor.authorBerry, Jennaen_US
dc.contributor.authorMcGinley, Seanen_US
dc.contributor.authorWan, Lisa C.en_US
dc.contributor.authorChan, Elisaen_US
dc.contributor.authorDev, Chekitan S.en_US
dc.contributor.authorKumar, Prateeken_US
dc.contributor.editorOshins, Michaelen_US
dc.contributor.editorAmpountolas, Apostolosen_US
dc.contributor.editorLanz, Leora Halpernen_US
dc.contributor.editorMody, Makaranden_US
dc.contributor.editorMuller, Christopheren_US
dc.contributor.editorPeyton, Tayloren_US
dc.contributor.editorSzende, Peteren_US
dc.contributor.editorUpneja, Arunen_US
dc.date.accessioned2019-03-28T14:35:52Z
dc.date.available2019-03-28T14:35:52Z
dc.date.issued2019-03
dc.identifier.issn2326-0351
dc.identifier.urihttps://hdl.handle.net/2144/34370
dc.descriptionTABLE OF CONTENTS: "Training: The Necessity of Error Management Training in the Hospitality Industry" by Priyanko Guchait; "Trends: Green Hotels: An Overview" by Minu Agarwal and Prashant Das; "Tourism: Panacea or peril? The implications of Neolocalism as a more intrusive form of tourism" by Makarand Mody and Kyle Koslowsky; "Restaurants: How Can Single-Unit Restaurants Strive for Powerful Online Presence?" by Leora Lanz and Jenna Berry; "Retention: Why Hoteliers Stay and Go: Future Oriented Thinking" by Sean McGinley; "Service Recovery: Failure is Not Fatal: Actionable Insights on Service Failure and Recovery for the Hospitality Industry" by Lisa C. Wan and Elisa Chan; "Research: A Detailed Study of the Expected and Actual Use of Hotel Amenities" by Chekitan S. Dev and Prateek Kumar.en_US
dc.language.isoen_US
dc.publisherSchool of Hospitality Administration, Boston Universityen_US
dc.relation.ispartofseriesBoston Hospitality Review; v. 7, no. 1
dc.rightsCopyright 2019 Boston University. Permission to copy without fee all or part of this material is granted provided that: 1. The copies are not made or distributed for direct commercial advantage; 2. the report title, author, document number, and release date appear, and notice is given that copying is by permission of BOSTON UNIVERSITY TRUSTEES. To copy otherwise, or to republish, requires a fee and / or special permission.en_US
dc.subjectHospitalityen_US
dc.subjectGreen hotelsen_US
dc.subjectHoteliersen_US
dc.subjectFailureen_US
dc.subjectNeolocalismen_US
dc.subjectRestaurantsen_US
dc.titleBoston Hospitality Review: Winter 2019en_US
dc.typeOtheren_US
dc.relation.isPartOfBoston Hospitality Review; v. 7, no. 1


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  • Boston Hospitality Review [20]
    Interdisciplinary journal devoted to scholarship and reflection about the theory and practice of hospitality as a business activity and cultural phenomenon.

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