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    • Goldman School of Dental Medicine
    • GSDM: Historical Theses and Dissertations (Open Access)
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    •   OpenBU
    • Goldman School of Dental Medicine
    • GSDM: Historical Theses and Dissertations (Open Access)
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    Do rating scales and web administration of surveys impact survey results?

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    Date Issued
    2010
    Author(s)
    Merdad, Hisham Essam A.
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    Permanent Link
    https://hdl.handle.net/2144/35621
    Abstract
    BACKGROUND: The use of Web-based surveys in dental research is gaining popularity. However, no research establishing its equivalence to the more traditional paper-and-pencil surveys is available in the dental literature. Also, no studies are available to assess the effect of changing rating scales in dental patients satisfaction surveys on satisfaction scores. PURPOSE: The purpose of this study is to identify methodological differences between paper-and-pencil and Web-based administration methods of dental patient satisfaction surveys. This is to assess whether dental patient satisfaction scores differ based on the method of administering the satisfaction surveys through paper-and-pencil or W eh-based methods, and to investigate whether patients who respond to Web-based satisfaction surveys are different from those-who respond to paper-and-pencil satisfaction surveys. In addition, we investigated the impact of modifying the rating scale used in items measuring patient satisfaction from an unbalanced scale to a balanced one on the satisfaction scores. [TRUNCATED]
    Description
    Dissertation (DScD) --Boston University, Henry M. Goldman School of Dental Medicine, 2010 (Department of Health Policy and Health Services Research).
     
    Includes bibliography: leaves 119-123.
     
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    This work is being made available in OpenBU by permission of its author, and is available for research purposes only. All rights are reserved to the author.
    Collections
    • Dissertations and Theses (1964-2011) [1554]
    • GSDM: Historical Theses and Dissertations (Open Access) [232]


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