Improving organizational results through human performance technology
Chellino, Susan N.
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This study investigated the effects of a performance improvement program on operational results in a business setting. The purpose of the study was to determine if the intervention influenced results the corporation used to measure its success. The intervention involved setting goals, which would its success. The intervention involved setgiving feedback and developing remediation overcome difficulties if goals were not achieved. Goal-setting and feedback were done at regularly scheduled intervals. Two work groups within the organization were studied: one which applied the program and one which did not. The effect of the intervention was evaluated using a 2 x 2 design. Two factors represented the pre-program versus post-program time periods; the other two factors represented the experimental conditions: treatment and control. The effect of the program was quantified in terms of five measures of organizational success. These measures were: attendance, safety, quality, maintenance efficiency and installation efficiency.
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