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    Who watches the watchmen: exploring complaints on the web

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    License
    Attribution 4.0 International
    Date Issued
    2019
    Publisher Version
    10.1145/3308558.3313438
    Author(s)
    Ibosiola, Damilola
    Castro, Ignacio
    Stringhini, Gianluca
    Uhlig, Steve
    Tyson, Gareth
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    Permanent Link
    https://hdl.handle.net/2144/40082
    Version
    Published version
    Citation (published version)
    Damilola Ibosiola, Ignacio Castro, Gianluca Stringhini, Steve Uhlig, Gareth Tyson. 2019. "Who Watches the Watchmen: Exploring Complaints on the Web." The World Wide Web Conference on - WWW '19. The World Wide Web Conference. 2019-05-13 - 2019-05-17. https://doi.org/10.1145/3308558.3313438
    Abstract
    Under increasing scrutiny, many web companies now offer bespoke mechanisms allowing any third party to file complaints (e.g., requesting the de-listing of a URL from a search engine). While this self-regulation might be a valuable web governance tool, it places huge responsibility within the hands of these organisations that demands close examination. We present the first large-scale study of web complaints (over 1 billion URLs). We find a range of complainants, largely focused on copyright enforcement. Whereas the majority of organisations are occasional users of the complaint system, we find a number of bulk senders specialised in targeting specific types of domain. We identify a series of trends and patterns amongst both the domains and complainants. By inspecting the availability of the domains, we also observe that a sizeable portion go offline shortly after complaints are generated. This paper sheds critical light on how complaints are issued, who they pertain to and which domains go offline after complaints are issued.
    Rights
    Attribution 4.0 International
    Collections
    • ENG: Electrical and Computer Engineering: Scholarly Papers [252]
    • BU Open Access Articles [3670]


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