If you are going to pay within the next 24 hours, press 1: automatic planning prompt reduces credit card delinquency

Date Issued
2018-07Publisher Version
10.1002/jcpy.1031Author(s)
Mazar, Nina
Mochon, Daniel
Ariely, Dan
Metadata
Show full item recordPermanent Link
https://hdl.handle.net/2144/40097OA Version
Published version
Citation (published version)
Nina Mazar, Daniel Mochon, Dan Ariely. 2018. "If You Are Going to Pay Within the Next 24 Hours, Press 1: Automatic Planning Prompt Reduces Credit Card Delinquency." Journal of Consumer Psychology, Volume 28, Issue 3, pp. 466 - 476. https://doi.org/10.1002/jcpy.1031Abstract
People often form intentions but fail to follow through on them. Mounting evidence suggests that such intention-action gaps can be narrowed with prompts to make concrete plans about when, where and how to act to achieve the intention. In this paper we pushed the notion of plan-concreteness to test the efficacy of a prompt under a minimalist automated calling setting, where respondents were only prompted to indicate a narrower duration within which they intent to act. In a field experiment this planning prompt significantly helped people to pay their past dues and get out of debt delinquency. These results suggest that minimalist automatic planning prompts are a scalable, cost-effective intervention.
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Attribution-NonCommercial-NoDerivatives 4.0 InternationalCollections
- QSB: Scholarly Works [86]
- BU Open Access Articles [3730]