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dc.contributor.authorMody, Makaranden_US
dc.contributor.authorSuess, Courtneyen_US
dc.contributor.authorLehto, Xinranen_US
dc.date.accessioned2020-04-21T15:37:52Z
dc.date.available2020-04-21T15:37:52Z
dc.date.issued2019-01-01
dc.identifier.citationMakarand Mody, Courtney Suess, Xinran Lehto. 2019. "Going back to its roots: Can hospitableness provide hotels competitive advantage over the sharing economy?." International Journal of Hospitality Management, Volume 76, pp. 286 - 298. https://doi.org/10.1016/j.ijhm.2018.05.017
dc.identifier.issn0278-4319
dc.identifier.urihttps://hdl.handle.net/2144/40262
dc.description.abstractWhile the customer experience is at the heart of the hospitality industry, experience-related research remains underrepresented. This gap is critical, particularly given the emerging threat of the sharing economy to the hotel industry along experiential factors. Using data from a survey of 630 customers who stayed at a hotel or an Airbnb, the authors use structural equation modeling to compare two models with alternative conceptualizations of the dynamics of experiential consumption in the accommodations industry. Building on the concept of the experiencescape from the branding and hospitality and tourism literatures, the model enhances Pine and Gilmore’s (1998) original experience economy construct by demonstrating the critical role of the dimension of hospitableness in facilitating favorable experiential and brand-related outcomes, particularly in the context of the hotel experience. The findings have important implications for the hotel industry’s strategic experience design initiatives and emphasize the need to use hospitableness in order to create a competitive advantage in a rapidly changing environment.en_US
dc.format.extentpp. 286 - 298.en_US
dc.language.isoen_US
dc.publisherElsevieren_US
dc.relation.ispartofInternational Journal of Hospitality Management
dc.subjectSocial sciencesen_US
dc.subjectHospitality, leisure, sport & tourismen_US
dc.subjectHospitablenessen_US
dc.subjectExperience economyen_US
dc.subjectExperiencescapeen_US
dc.subjectAirbnben_US
dc.subjectMemorableen_US
dc.subjectExperienceen_US
dc.subjectSatisfactionen_US
dc.subjectBranden_US
dc.subjectDimensionsen_US
dc.subjectEmotionsen_US
dc.subjectImpactsen_US
dc.subjectLoyaltyen_US
dc.subjectDesignen_US
dc.subjectCommercial servicesen_US
dc.subjectMarketingen_US
dc.titleGoing back to its roots: can hospitableness provide hotels competitive advantage over the sharing economy?en_US
dc.typeArticleen_US
dc.description.versionAccepted manuscripten_US
dc.identifier.doi10.1016/j.ijhm.2018.05.017
pubs.elements-sourcemanual-entryen_US
pubs.notesEmbargo: Not knownen_US
pubs.organisational-groupBoston Universityen_US
pubs.organisational-groupBoston University, School of Hospitality Administrationen_US
pubs.publication-statusSubmitteden_US
dc.date.online2019-01-01
dc.identifier.orcid0000-0001-5775-5293 (Mody, M)
dc.identifier.mycv290780


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