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dc.contributor.authorZervas, G.en_US
dc.contributor.authorProserpio, Davideen_US
dc.contributor.authorByers, Johnen_US
dc.date.accessioned2020-12-15T13:51:19Z
dc.date.available2020-12-15T13:51:19Z
dc.date.issued2020-11-04
dc.identifier.citationG. Zervas, Davide Proserpio, John Byers. 2020. "A First Look at Online Reputation on Airbnb, Where Every Stay is Above Average." Marketing Letters, https://doi.org/10.1007/s11002-020-09546-4
dc.identifier.issn0923-0645
dc.identifier.urihttps://hdl.handle.net/2144/41802
dc.description.abstractJudging by the millions of reviews left by guests on the Airbnb platform, this trusted community marketplace for accommodations is fulfilling its mission of matching travelers with hosts having room to spare remarkably well. Based on our analysis of ratings, we collected for millions of properties listed on Airbnb worldwide, we find that nearly 95% of Airbnb properties boast an average star-rating of either 4.5 or 5 stars (the maximum); virtually none have less than a 3.5 star-rating. We contrast this with the ratings of roughly 700,000 hotels, B&Bs, and vacation rentals worldwide that we collected from TripAdvisor. We find that hotel and B&B average ratings are much lower—3.8 and 4.1 stars, respectively—with much more variance across reviews. TripAdvisor vacation rental ratings are more similar to Airbnb ratings, but only about 85% of properties have an average rating of 4.5 or 5 stars. We then consider properties cross-listed on both platforms. For these properties, we find that even though the average ratings on Airbnb and TripAdvisor are more similar than hotels and B&Bs, proportionally more properties receive the highest ratings (4.5 stars and above) on Airbnb than on TripAdvisor. Moreover, there is only a weak correlation in the ratings of individual cross-listed properties across the two platforms. Finally, we show that these differences are consistent when considering data from two different time periods: 2015 and 2018.en_US
dc.description.urihttps://papers.ssrn.com/sol3/papers.cfm?abstract_id=2554500
dc.language.isoen_US
dc.publisherSpringer Verlagen_US
dc.relation.ispartofMarketing Letters
dc.subjectAirbnben_US
dc.subjectReputationen_US
dc.subjectReviewsen_US
dc.subjectTrusten_US
dc.subjectSharing economyen_US
dc.subjectMarketingen_US
dc.titleA first look at online reputation on Airbnb, where every stay is above averageen_US
dc.typeArticleen_US
dc.identifier.doi10.1007/s11002-020-09546-4
pubs.elements-sourcemanual-entryen_US
pubs.notesEmbargo: Not knownen_US
pubs.organisational-groupBoston Universityen_US
pubs.organisational-groupBoston University, College of Arts & Sciencesen_US
pubs.organisational-groupBoston University, College of Arts & Sciences, Department of Computer Scienceen_US
pubs.publication-statusPublisheden_US
dc.description.oaversionFirst author draft
dc.identifier.mycv445214


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