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dc.contributor.authorGoncalves, Marcusen_US
dc.coverage.spatialOxford, United Kingdomen_US
dc.date2021-02-25
dc.date.accessioned2021-09-15T14:50:37Z
dc.date.available2021-09-15T14:50:37Z
dc.date.issued2021-03-02
dc.identifierhttps://www.researchgate.net/publication/350558071_Knowledge_Management_as_a_Catalyst_for_Business_Process_Digitalisation
dc.identifier.citationMarcus Goncalves. 2021. "Knowledge Management as a Catalyst for Business Process Digitalisation." ARICON Private Limited, U.K. Applied Research International Conference on Business & Management, IT and Education (ARICE) 2021. Oxford, United Kingdom, 2021-02-25 - 2021-02-26.
dc.identifier.urihttps://hdl.handle.net/2144/43014
dc.description.abstractAccelerated by the COVID-19 pandemic, businesses are increasingly characterised by a pervasive role of business digitalisation redefining organisations' management of customer experience efficiencies. Digital transformation challenges enterprises' adaptability, development, technology integration, and resilience in evolving their business models. It redefines value creation strategies. This paper argues that enterprises should rethink the creation and delivery of value to their customers, not based on technologies but knowledge management strategies instead. As technologies transform business processes, KM is a catalyst in the evolving nature, knowledge assets, and transformation preparedness of enterprises' value drivers. Integrating Osterwalder and Pigneur's Business Model Canvas, Parmar et al.'s five patterns for value creation, and Goncalves' cloud enterprise transcoding proxy, few cases are briefly discussed. Digital transformation drivers and the role of KM for strategic relevance are underlined through digitalised knowledge processes and customer-centric global marketing strategies to access and manage resources, core competencies, and dynamic capabilities.en_US
dc.format.extentp. 1 - 11en_US
dc.languageEnglish
dc.language.isoen_US
dc.publisherLondon Institute of Skills Developmenten_US
dc.relation.ispartofARICON Private Limited, U.K
dc.rightsMade available in OpenBU with permission from the publisher, London Institute of Skills Development (LISD).en_US
dc.subjectKnowledge managementen_US
dc.subjectDigital transformationen_US
dc.subjectDigital technologiesen_US
dc.subjectDeep learningen_US
dc.subjectDigital walletsen_US
dc.titleKnowledge management as a catalyst for business process digitalisationen_US
dc.typeConference materialsen_US
dc.description.versionPublished versionen_US
pubs.elements-sourcemanual-entryen_US
pubs.notesEmbargo: No embargoen_US
pubs.organisational-groupBoston Universityen_US
pubs.organisational-groupBoston University, Metropolitan Collegeen_US
pubs.publication-statusPublisheden_US
dc.date.online2021-03-30
dc.identifier.orcid0000-0001-9019-546X (Goncalves, Marcus)
dc.identifier.mycv626612


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