An analysis of the guest relations programs of four types of Boston hotels.

Gunn, RuthGustin, Joan2015-02-022015-02-0219541954b1480928xhttps://hdl.handle.net/2144/10421Thesis (M.S.)--Boston Universityen-USBased on investigation of the BU Libraries' staff, this work is free of known copyright restrictions.An analysis of the guest relations programs of four types of Boston hotels.Thesis/Dissertation