Healy, Eleanor E.2014-09-152014-09-1519541954b14710730https://hdl.handle.net/2144/8974Thesis (M.S.)--Boston Universityen-USBased on investigation of the BU Libraries' staff, this work is free of known copyright restrictionsA critical analysis of the process as used by one director of nursing service in a hospital, to implement changeThesis/Dissertation