Lentilhon, Robert Ward2015-07-292015-07-2919521952b14646614https://hdl.handle.net/2144/11698Thesis (M.B.A.)--Boston University N.B.: page 78 is missing from this thesis. Only one physical copy was available.en-USBased on investigation of the BU Libraries' staff, this work is free of known copyright restrictions.Thesis/Dissertation