Hurley, Robert L.2016-08-032016-08-0319561956b24819153https://hdl.handle.net/2144/17190Thesis (M.S.)--Boston University Includes bibliographical references (leaves 147-148).en-USBased on investigation of the BU Libraries' staff, this work is free of known copyright restrictions.Boston University. School of Public Relations and CommunicationsThe Esso refinery, Everett, Mass., an analysis and evaluation of its public relations policies and practicesThesis/Dissertation