Tribou, Marita2013-10-292013-10-2919571957b14725630https://hdl.handle.net/2144/6872Thesis (M.S.)--Boston Universityen-USBased on investigation of the BU Libraries' staff, this work is free of known copyright restrictionsAn experiment to test the effectiveness of the incident process in teaching communication skills to students in nursingThesis/Dissertation