Delivery system design in American retail banks: an empirical study
Embargo Date
Indefinite
OA Version
Citation
Abstract
This dissertation explores the design of delivery systems in a national probability sample of American retail banks. For the purposes of this study, the delivery system is defined as the aggregate of delivery channels through which a retail bank delivers its services.
Description
Thesis (D.B.A.)--Boston University
PLEASE NOTE: Boston University Libraries did not receive an Authorization To Manage form for this thesis or dissertation. It is therefore not openly accessible, though it may be available by request. If you are the author or principal advisor of this work and would like to request open access for it, please contact us at open-help@bu.edu. Thank you.
PLEASE NOTE: Boston University Libraries did not receive an Authorization To Manage form for this thesis or dissertation. It is therefore not openly accessible, though it may be available by request. If you are the author or principal advisor of this work and would like to request open access for it, please contact us at open-help@bu.edu. Thank you.