Hotel-like hospital rooms' impact on patient well-being and willingness to pay: An examination using the theory of supportive design
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Accepted manuscript
Date
DOI
Authors
Suess, Courtney
Mody, Makarand
Version
OA Version
Citation
C Suess, M Mody. "Hotel-like hospital rooms' impact on patient well-being and willingness to pay: An examination using the theory of supportive design." International Journal of Contemporary Hospitality Management,
Abstract
While there is increasing evidence to suggest the importance of the provision of
hospitality in healthcare settings, research on these developments remains under-represented, particularly in the hospitality literature. In response, the present study builds on Ulrich’s (1991) Theory of Supportive Design to examine patient responses to hotel-like features in a hospital room. Specifically, the study examines how features that foster a sense of control, create positive distractions, and provide access to social support influence patients’ well-being, and subsequently, their likelihood to choose hotel-like hospital rooms and their willingness to pay higher out-of-pocket expenses for such rooms. [TRUNCATED]